Frequently Asked Questions

Q. What is the difference between a live- in and 24-hour care?

With 24-hour care, the expectation is the client needs constant attention, and can not be left alone in a room unattended. A caregiver is constantly on duty. 24 hour care is divided into multiple shifts, served by multiple caregivers. With live-in care, there is an expectation that the client needs attention most of the day when awake. When the client retires for the night, so will the caregiver, into a room at the caregiver’s house.

Q: Are caregivers bonded?

Yes, all caregivers are bonded

Q: What are your requirements for a caregiver being placed in my home?
     How do I know that they are competent and reliable?

All of our staff must meet the following requirements before being hired: Evidence of experience; Submission of current licenses and/or certification; Ability to read, write, and speak English; Written references; Criminal history checks (CORI); Drug screen; TB screen; Caregivers and other staff are fully bonded and insured according to the laws of the state of Massachusetts; Nurse’s aide registry checks

Q: Are all employees supervised on a regular basis?

Absolutely! All caregivers are directly supervised by Cheryl Talcof, the Director of Nursing, who is also the owner of Hahn Home Health Care Inc.. All employees receive detailed instructions regarding clients’ needs. A supervisor is available at all times for caregivers to discuss their cases. Regular supervision is provided according to the client and caregiver needs. During the supervisory visit, the client’s condition and level of service are reassessed. All changes are reported to the family and/or physician. Caregivers who are unable to meet the client’s or company’s expectations are dismissed.

Q: Will a Nurse return to the client’s house to check on the patient’s
     status and evaluate the caregiver in action?

Yes. Visits (by your personal nurse!) are based on the number of hours of service the client needs each week. A registered nurse will return to the client’s home to check on the patient, perform a nursing evaluation and evaluate overall how things are going. Caregivers are not made aware ahead of time when these visits will take place, so they never know when their supervisor will be showing up!

Q: How does Hahn Home Health Care Inc. choose my caregiver?

Many factors influence this decision including what kind of services the care plan requires; your location; caregiver capabilities; and of course a bit of match-making. Part of the evaluation is simply meeting the client and trying to get a sense of the client’s personality. This helps us match the client with a caregiver who not only possesses the correct skill set, but also the correct personality.

Q: Are you available whenever a question or concern arises?

All clients and staff can call us around the clock, 24/7/365 to speak directly to a nurse. When Hahn Home Health Care Inc. places a caregiver in your home and a service or clinical problem arises, a nurse is always available to troubleshoot and resolve issues.

Q. How much does it cost?

That depends on what services you require, how many hours / week they’re required, and their duration. We’ll be happy to discuss the specifics with you, to talk through the details.

Q: Are all caregivers employees of Hahn Home Health Care Inc.?

Yes, all caregivers are employees and are not independent contractors. This means they are covered by workers compensation insurance.

Q: What’s the process to get a caregiver in my home?

We first schedule an evaluation visit to your home, at which all family decision-makers should be present. A registered nurse will go to the client’s home and perform a client assessment. After completing the assessment, we develop a customized care plan; it determines what level of service is needed and what staff skill level is required. We encourage family input as we develop this plan. The care plan will never include more services than you need, but will be adequate for staying safely in your home.

Q: If the client is not able to safely travel to a hair salon, can Hahn Home
     Health Care arrange for a hair stylist to come to the client’s house?

Yes. In fact, Hahn Home Health Care Inc. has a Professional Hair Stylist ready to travel to the client’s house, be it for a simple trim, or a completely new “do.”

Q: Does Hahn Home Health Care Inc. accept health insurance?

No, Hahn Home Health Care Inc. is a “private pay” home care agency. We do help clients submit paperwork for long-term care insurance they may have as well as submitting paperwork to the VA.

Q: I am just being released from a rehab facility and I need to have a
     raised toilet seat and grab bars installed in my shower stall, can
     Hahn Home Health Care Inc. help?

Yes, Hahn Home Health Care Inc. has a professional ready to travel to your house at any time to properly install any devices that are required to make the client home safe for their arrival.

Q: I live far away, and my parent is your client. If something arises in
     the home such as a plumbing leak or an appliance stops working,
     can Hahn Home Health Care Inc. notify me and help remedy the

Yes, Hahn Home Health Care Inc. offers a few different programs to assist with overall household management and household services. For your example regarding plumbing, we will go to the client’s house, verify the leak (if need be), arrange for a local plumber to provide service, and a staff member (not your caregiver) will be in attendance at the home when the plumbing leak is being fixed to ensure the job is done satisfactorily. See Ancillary Services.

Q: Is there an additional charge for these visits?

No, these visits are part of our standard operating procedure.

Q: What payment methods does Hahn Home Health Care Inc. accept?

We accept Master Card, Visa, PayPal, and Personal Checks.

Q. Do you serve my area?

We serve many towns in southeastern Massachusetts including Braintree, Bridgewater, Brockton, Canton, Cohasset, Duxbury, East Bridgewater, Foxboro, Halifax, Hanson, Hingham, Holbrook, Kingston, Mansfield, Marshfield, Middleboro, Milton, North Easton, Norton, Norwell, Plymouth, Plympton, Randolph, Rockland, Scituate, Sharon, South Easton, South Weymouth, Stoughton, West Bridgewater, Weymouth, Whitman, and neighboring communities. If your town isn’t listed, call us; where there’s a need, we’ll work hard to meet it.

Q: Are services available when I need them?

Our clients are covered by our 24/7/ 365 on-call service. Care is available for as little as 3 hours per day to as many as 24 hours per day. Only a 24 hour notice of cancellation of service is required.

Q. How do I change the services we’re receiving?

Call us; we’ll be delighted to discuss altering our services at any time.

Q: Can Hahn Home Health Care Inc. assist will taking a client to a
     doctor’s appointment or a religious service?

Yes, Hahn Home Health Care Inc. when needed can arrange for the home care worker to transport the client to various places, be it a doctor appointment, a dentist appointment, to the store to get a new outfit, to the hair salon / barber, etc. The only additional charge for this service is a mileage fee to reimburse the caregiver.

Q: Does Hahn Home Health Care Inc. ensure that a caregiver that will
     be transporting a client has a valid driver’s license and maintains
     the proper auto insurance?

Yes, Hahn Home Health Care Inc. requires that all employees who will be transporting clients present a valid driver’s license before being given the assignment. They must also provide proof of proper auto insurance. Both of these are rechecked periodically to ensure employee compliance.